telstra2016ar.interactiveinvestorreports.comTelstra Annual Report 2016 - Home

Annual Report 2016 Home Chairman and CEO message Message from our Chairman and CEO Catherine Livingstone About Telstra Our business Directors and management team Governance at Telstra Strategy and performance Overview Improve customer advocacy Drive value and growth from the core Build new growth businesses Our material business risks Outlook Results and operations Sustainability Our approach Customer experience Connecting communities Our people Environmental stewardship Responsible business Directors’ Report Directors’ Report Remuneration Report Financial Report Financial Statements Notes to the Financial Statements Directors’ Declaration Annual Report 2016 A A Telstra Annual Report 2016 scroll down Highlights 31.0c dividend Per Share for FY16 1 $ 5.8b $ 27.1b 560,000 Net Profit after tax 2 Total income 3 retail mobile customer services added $ 1.3b invested in our mobile network 98 % of the Australian population now reached by our 4G service 1.1m home broadband and mobile customers activated to use Telstra Air 500,000 nbn network connections at 30 June 1 Plus $1.5b to be returned to shareholders via off-market and on-market share buy-backs 2 Including $1.8b from the sale of Autohome shares 3 Excluding finance income Chairman and CEO message In 2016 we saw ongoing advances in technology and constant innovation continue to reshape the telecommunications and technology markets and transform customer experiences. As the world continued to digitise, more and more people took advantage of the exciting and empowering possibilities of new technologies and being connected. Chairman and CEO message Catherine Livingstone About Telstra We are a leading telecommunications and technology company with a growing international business, and a heritage that is proudly Australian. We offer a broad suite of connectivity, media and content to consumers and businesses in Australia, cloud and other technology services to business, enterprise and government customers, as well as connectivity services to carriers globally. We are leveraging our core strengths in networks and connectivity to capture new opportunities in international markets and in emerging areas like eHealth, software and digital media. We are assembling innovative technology, capability and talent from around the world to deliver exceptional experiences for our customers. As technology innovation accelerates, we know our customers need us to respond by offering simple solutions and products that reflect their needs. This is a time of great opportunity for our customers and for Telstra. Our business Directors and management team Governance at Telstra Strategy and performance Our strategy is focused on driving growth and creating long term shareholder value. This section outlines our progress in delivering on the three pillars of our strategy over the past year. Overview Our three key pillars. Read more Improve customer advocacy Improving customer advocacy by delivering great customer experiences remains our number one strategic priority. Read more Drive value and growth from the core We are focused on driving value and growth from our core through consolidating our network leadership, winning in the nbn TM market and accelerating our productivity program. Read more Build new growth businesses We are leveraging our core strengths in networks, connectivity and commitment to customer advocacy to capture emerging opportunities. Read more Our material business risks We’re pursuing our strategy in an environment characterised by technology convergence, aggressive competition, and evolving policy and regulatory frameworks. Read more Outlook Our business is fundamentally changing, however the strategy to achieve our vision remains unchanged and is the right one to deliver for our customers and shareholders. Read more Results and operations We are pleased to deliver another solid result for shareholders in the 2016 financial year, growing revenue and EBITDA on a guidance basis, adding new customers and again providing consistent shareholder returns. Full year results and operations review Sustainability At Telstra, our purpose is to create a brilliant connected future for everyone. The success of our business relies on it and our sustainability agenda is key to achieving it. Our approach Customer experience Connecting communities Our people Environmental stewardship Responsible business Highlights 31.0c dividend per share for FY16 1 $ 5.8b net profit after tax 2 $ 27.1b total income 3 560,000 retail mobile customer services added $ 1.3b invested in our mobile network 98 % Of the australian population now reached by our 4g service 1.1m home broadband and mobile customers activated to use Telstra Air 500,000 nbn network connections at 30 june 1 Plus $1.5b to be returned to shareholders via off-market and on-market share buy-backs 2 Including $1.8b from the sale of Autohome shares 3 Excluding finance income Chairman and CEO message In 2016 we saw ongoing advances in technology and constant innovation continue to reshape the telecommunications and technology markets and transform customer experiences. As the world continued to digitise, more and more people took advantage of the exciting and empowering possibilities of new technologies and being connected. Chariman and CEO message Catherine Livingstone About Telstra We are a leading telecommunications and technology company with a growing international business, and a heritage that is proudly Australian. We offer a broad suite of connectivity, media and content to consumers and businesses in Australia, cloud and other technology services to business, enterprise and government customers, as well as connectivity services to carriers globally. We are leveraging our core strengths in networks and connectivity to capture new opportunities in international markets and in emerging areas like eHealth, software and digital media. We are assembling innovative technology, capability and talent from around the world to deliver exceptional experiences for our customers. As technology innovation accelerates, we know our customers need us to respond by offering simple solutions and products that reflect their needs. This is a time of great opportunity for our customers and for Telstra. Our business Directors and management team Governance at Telstra Strategy and performance Our strategy is focused on driving growth and creating long term shareholder value. This section outlines our progress in delivering on the three pillars of our strategy over the past year. Our three key pillars. Improving customer advocacy by delivering great customer experiences remains our number one strategic priority. We are focused on driving value and growth from our core through consolidating our network leadership, winning in the nbn TM market and accelerating our productivity program. We are leveraging our core strengths in networks, connectivity and commitment to customer advocacy to capture emerging opportunities. We’re pursuing our strategy in an environment characterised by technology convergence, aggressive competition, and evolving policy and regulatory frameworks. Our business is fundamentally changing, however the strategy to achieve our vision remains unchanged and is the right one to deliver for our customers and shareholders. Results and operations We are pleased to deliver another solid result for shareholders in the 2016 financial year, growing revenue and EBITDA on a guidance basis, adding new customers and again providing consistent shareholder returns. Full year results and operations review Sustainability At Telstra, our purpose is to create a brilliant connected future for everyone. The success of our business relies on it and our sustainability agenda is key to achieving it. Our approach Customer experience Connecting communities Our people Environmental stewardship Responsible business Telstra 2015 AR Home Chairman and CEO message ▼ Message from our Chairman and CEO Catherine Living...